Terms and Conditions
The terms "we", "us", "our" and "Social Up" refer to the design of the website and the services we provide. Similarly, terms such as "User", "Users" and "your" refer to all Users who browse the Social Up website and/or use our website services.
ABOUT US
Social Up is a website providing services for social media.
GENERAL CONSIDERATIONS
Browsing the website, as well as purchasing any services, presupposes acceptance of the terms and conditions contained in these terms.
It is the client's responsibility to put the social media in "Public" mode in order to benefit from the service he/she has purchased. When you purchase our service and the social media is in "Private" mode, we will complete the order without refund, cancellation or replacement.
Social Up is not responsible for any losses related to updates of each social media.
Social Up provides a 30 day guarantee on all services purchased. After processing each order, you will receive confirmation by email. Social Up manually confirms all orders. If you have any questions, please send us a support request usingthe form and we will restore service as soon as possible.
If you notice the breakdown of any service purchased it may be due to a lack of interest in your social media, a situation that is out of our control as these are real profile accounts.
Once the purchased service is completed, we are unable to accept cancellations or make refunds as the service is automatic.
The processing of services takes between 2 and 3 hours, up to 24 hours. Services in large quantity, consider between 10 to 60 days.
Social Up is not responsible for damages resulting from any restrictions with the hardware and software to which the User has access, or any other situations to which Social Up is not connected, and which prevent the access and correct functioning of the Social Up website.
Social Up reserves the right to freely modify these terms in order to adapt them to the applicable legislation, without the need for any prior notification.
The User must not use this website or specific sections thereof, if after reading the Terms and Conditions listed on this page they find objections that personally compromise the use of our website or specific sections thereof.
WEBSITE SERVICES
Social Up has full authority to add or terminate any services at its sole discretion without any prior notification. The services provided by Social Up as of today are as mentioned below:
- Information about Social Up, including information about official communication channels and contact forms.
- Information about services: Social Up takes into account information about the essential features of the services, however, these may be subject to change of which you should always be informed. All services presented on the website are subject to stock availability at the time of purchase;
- Online shop: The Social Up shop will allow the User to buy services through the online shop on our site;
- Customer support after sale: Social Up is available to provide any information and comply with legal obligations after the sale of our services. To do this, the User should use our help and customer support email address: [email protected].
- Information: Social Up will produce informative articles in its information area, making them publicly available to Users of our website. Some content may be available exclusively to registered Users who have a business relationship with Social Up;
- Newsletter Service: Social Up will offer this service to all Users of the website who are interested in receiving news, campaigns related to Social Up and other information of general interest about news, campaigns related to Social Up and other information of general interest about social media. Subscription to this service is independent of the User's registration to purchase from online shops, requiring the provision of a minimum of personal data to guarantee the service;
INTELLECTUAL PROPERTY
In general, all content (images, videos, audio, text, animations, etc.) used on this website, including documentation, is the property of Social Up. Y You can view everything on our website, but you must not use our content for commercial purposes without our consent.
In case Social Up uses content from public banks, we inform you that this content is almost always edited and processed. Before you use our content for commercial purposes, we ask for our consent to [email protected].
WEBSITE REGISTRATION
By confirming these Terms and Conditions, the User agrees to comply with the following terms of eligibility when registering as a User on this website. In addition, in the event that the User is part of a company: all end users, employees and all other members of the company who will be permitted to access the website and make use of the services provided, must all accept these Terms and Conditions:
- User Eligibility: the User is eligible to enter into this agreement if:
- The User has not been prohibited by any law, judicial act or competent authority from making this registration;
- The User is of legal age or has obtained proper parental/legal consent to do so;
- The User has not previously been prohibited by Social Up from completing this registration;
- The User is not a resident of any prohibited state and is not a member of any terrorist organisation;
- If the User is working on behalf of an organisation, they have the appropriate permission to complete this registration.
- Single access: You may not sell, rent, share or transfer your access to our website;
- Acceptable use: The User must use the services in their original form and refrain from any activity that may infringe, interrupt or delay the services to other Users. The User must not use the services for any malicious activities, such as sending spam, unsolicited messages, bullying, stalking or threatening any other person or system. The User must not create any script, software, code or program that may damage, disrupt, diminish or add functionality to the services;
- Co-operation in verifying accounts: When registering for a service, Social Up may ask the User to verify their identification. If the User registers with an email address, Social Up may send a message to the same address the User provided. This message may contain links or a list of information necessary to identify You as the sole owner of the email address;
- Co-operation in account protection: As a measure to keep our services and confidential information (e.g. licences) secure, You must protect Your account with a strong password.
- Non-transferable account: You may only have one account on our website. While each account can only be used by one User only. If the User is part of an organisation and has an account in its name, the User is allowed to grant access to some employees. The User will be held responsible for the behaviour of the persons to whom they have granted access to our website;
- Secrecy of account details: The User is strictly prohibited from sharing their account details with third parties;
- Abuse Reporting: You must inform Social Up immediately if you obtain information indicating that your account has been hacked or if you obtain information about unauthorised use of your account.
COMMUNICATION BY E-MAIL
Social Up will receive and send emails about:
- Commercial relationship with the User, based on the Client list.
- Relationship with Users of the Newsletter Service, on the basis of a list independent of the Customer list;
- Relationship with the holders of the personal data managed by Social Up, in relation to requests for information and requests to process the same;
- Relations with the Users of the Social Up website through the existing forms for sending messages.
PAYMENT METHODS
The prices shown on our site include the legal taxes in force and are valid for the moment of purchase.
Social Up accepts the following payment methods:
- MB WAY;
MB reference;
PAYEER;
Debit/Credit Card;
REFUND
Social Up agrees to refund all unprocessed services within 15 days. Once any service has been processed, no refund is possible. We will not refund services incorrectly requested by the customer.
COMPLAINTS
If the client wishes to make a complaint, suggestion or compliment, he/she can do so using the Electronic Complaints Book in Portugal.
- Social Up will reply to the complainant within 15 working days after the submission of the complaint, suggestion or compliment.
IN CASE OF DISPUTE
In case of dispute, the consumer can turn to the National Consumer Arbitration Centre.
For more information consult the Online Dispute Resolution on the official website of the European Union.
CONDITIONS OF THE NEWSLETTER SERVICE
USE CONDITIONS
Service newsletter Social Up is a service provided to visitors of our website who are interested in receiving news and campaigns related to the project Social Up and other general interest information about news, campaigns related to Social Up and other general interest information about social media.
The content of the Newsletter is informative. Information about the services provided by the Social Up project or promotional campaigns associated with them.
Users of the Newsletter service of Social Up, when registering their e-mail address, guarantee the Social Up the accuracy and veracity of the same and commitment to keep it up to date, in such a way that the Social Up will not be responsible for sending electronic mail to the e-mail address indicated by the User of the service until it is modified.
The Social Up is not responsible for the correct reception of emails, or guarantees the time and date of reception, given that the service is provided by third parties and because it does not have the means to verify that the necessary conditions for the correct reception of emails exist when they are sent.
Social Up will not be responsible for damages resulting from breakdowns, overloads, network line interruptions or any other eventuality of the same nature, not related to Social Up, which prevents the reception of the Newsletter by the User of the service.
Social Up may temporarily suspend the provision of this service, when technical or security reasons recommend it, and will not be responsible for any damages that may occur to the user of the service.
The user of the Newsletter service can cancel the subscription to the service at any time using the link provided for this purpose in the communications that they receive.
PRIVACY NOTICE
SOCIAL UP AGREES TO PROTECT YOUR PRIVACY and assures you that we will comply with the legislation for the protection of personal data and, in particular, that your personal information will be treated:
- In a legitimate, fair and transparent way;
- In accordance with specified, explicit and legitimate purposes;
- Adequate, relevant and limited to what is necessary in relation to the processing;
- In an accurate and up-to-date way, allowing the identification of the data subject only for as long as necessary for the purposes of the processing and ensuring their security.
In accordance with the protection of personal data and the General Data Protection Regulation ("GDPR"), we inform you about the processing of your personal data as a User of the Newsletter service of Social Up during its connection with Social Up and after its completion.
In addition to GDPR compliance, the terms of the Newsletter Service also comply with the requirements of Social Up's Personal Data Protection Policy.
The User should read this document to know the purpose of the processing of their personal data and the circumstances of its processing, by Social Up.
WHAT PERSONAL DATA DO WE PROCESS?
Social Up will only process the personal data of the User if it is necessary to fulfil the purposes of the Newsletter service, processing the following personal data:
- E-mail address;
- User language.
HOW DO WE OBTAIN YOUR PERSONAL DATA?
You provide your personal data when you register for the Social Up Newsletter service.
Only when you provide your personal data we can register you for the Social Up Newsletter service. We ask you to update your personal details when there are changes in them and to always provide truthful information, as we need to have your email address updated to be able to run the Social Up Newsletter service.
WHAT IS THE PURPOSE OF PROCESSING YOUR DATA?
We inform you that the data supplied by the User in the registration form of the Social Up Newsletter service will be processed exclusively for the purposes mentioned in the "CONDITIONS OF USE".
LEGITIMATION FOR PROCESSING YOUR DATA?
The legal justification for the processing of this information is the registration to the Newsletter service that Social Up provides, at the moment the User accepts the terms of use.
CHANGES IN THE SERVICE OR TERMS
Social Up may from time to time update or revise this document. If Social Up updates or revises this document, we will notify you by email to the most recently provided email address and we will also post the updated or revised Terms of Service. Using the website and our Services after any update or revision means you agree to the update. It is your responsibility to check the Terms of Service periodically.
APPLICABLE LAW
This document is governed by Portuguese law.
