Terms and Conditions
The terms "we", "us", "our" and "Social Up" refer to the design of the website and the services we provide. Similarly, terms such as "User", "Users" and "your" refer to all Users who browse the Social Up website and/or use our website services.
ABOUT US
Social Up is a website that provides services for social media.
GENERAL CONSIDERATIONS
Your privacy is very important to us. It is the policy of our website, to respect your privacy, any User information we may collect on our website and other websites we own and operate.
We request personal data only when we really need it to provide you with a service. We perform by fair and legal means, with your knowledge and consent. We also inform you why we are collecting certain information and how it will be used.
Apenas retemos as informações coletadas pelo tempo necessário para fornecer o serviço solicitado. When we store data, we protect it within commercially acceptable means to prevent loss and theft as well as unauthorised access, disclosure, copying, use or modification.
We do not share personally identifiable information publicly or with third persons, except as required by law.
Our website may contain links to external websites that are not operated by us. Please be conscious that we have no control over the content and practices of those web sites and cannot accept responsibility for their respective Personal Data Protection Policies.
You are free to decline our request for personal information on the understanding that we may not be able to provide some of the services you require.
Your continued use of our website will be understood as acceptance of our practices regarding privacy and personal information. If the User has any questions about how we treat User data and personal information, please contact us directly using the Contact Form provided for this purpose, or by emailing [email protected], dedicated exclusively to questions related to the Personal Data Protection Policy.
Users of our website may request to change their Personal Data Protection Policy preferences using the forms available for this purpose.
The user of our website may at any time change his or her Cookies preferences via an existing page for this purpose.
The data subject is aware that the content of this Personal Data Protection Policy may be changed by Social Up, regardless of notice or notification. In the event of changes to this Personal Data Protection Policy, the modifications will be valid from the moment of their publication on this website.
WHY THIS POLICY ON PERSONAL DATA PROTECTION?
In this Personal Data Protection Policy we intend to inform the users of this website of the general rules for the treatment of personal data, which are collected and treated in strict compliance with the provisions of the personal data protection legislation in effect at this time, specifically:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR);
- Law No. 58/2019 of 8 August 2019.
Social Up respects best practices on security and protection of personal data and to this end has taken the necessary technical and organisational measures to comply with the legislation on the protection of personal data and to ensure that the processing of personal data is lawful, fair, transparent and limited to the purposes authorised.
The management of this website is determined to protect and maintain the confidentiality of personal data, having adopted the measures it considers appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all the other rights of the respective holders.
The rules in this Personal Data Protection Policy complement the provisions, with regard to the protection and processing of personal data, set out in the agreements that Users have made with Social Up Manager, as well as the rules in the terms and conditions that regulate the offer of the various services and that are published on the respective websites.
WHAT DOES THIS PERSONAL DATA PROTECTION POLICY COVER?
This Personal Data Protection Policy applies exclusively to the collection and processing of personal data in respect of which the website management Social Up is responsible for the respective processing, with respect to the services provided to its Users and in all situations in which personal data is processed by Social Up.
The Social Up web pages may contain links to other pages that are external to the management of our web page. The provision of such links is done with good intentions, and our website management cannot be held responsible for the collection and processing of personal data carried out through these websites, our website management does not assume any responsibility for such websites, particularly with regard to their accuracy, credibility and the functionalities made available on them.
WHAT IS PERSONAL DATA?
Personal data is any information, of any kind and any support, including sound and image, relating to an identified or identifiable natural person.
An identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, location data, electronic identifiers or one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.
WHAT IS THE PROCESSING OF PERSONAL DATA?
Processing of personal data is an operation or set of operations which is performed upon personal data or sets of personal data, by automated or non-automated means, namely collection, recording, organisation, structuring, storage, adaptation, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, restriction, elimination or destruction.
WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA?
The Personal Data Controller should identify the purposes and means of processing the personal data.
Currently the Person Responsible for Personal Data is: Social Up Manager.
The User who is the owner of personal data may contact the Person Responsible for Personal Data Processing, by sending a written communication addressed to the Responsible through the Contact Form available for this purpose or through the e-mail [email protected], dedicated exclusively to questions related to the Personal Data Protection Policy.
WHO IS RESPONSIBLE FOR THE PROTECTION OF PERSONAL DATA?
The personal data protection manager assumes an important work in the processing of personal data, complying with the legislation in force, verifying compliance with this Personal Data Protection Policy and defining clear rules for the processing of personal data, ensuring that all those who entrust the processing of their personal data to him are informed about how the management of our website treats them and what rights they have in this respect.
Currently the Personal Data Protection Manager is: Social Up Manager.
The User, who is the owner of the personal data, can send a written communication to the Personal Data Protection Manager, through Contact Form available for this purpose or through the e-mail [email protected], dedicated exclusively to questions related to the Personal Data Protection Policy.
WHAT KINDS OF PERSONAL DATA ARE PROCESSED?
Our website, in accordance with the activities it develops, processes the personal data necessary for the provision of the services of our website, processing the following data, according to the information provided to the holders of personal data:
Personal/tax information:
- Name;
- Surname:
- Company name;
- Adress*:
- Country/region;
- Postcode;
- Location;
- Phone number;
- Other contacts: telephone, social media and messaging apps (on request);
- E-mail address;
- VAT number.
- Social media ID.
* They are only required if you buy in shop.
Without prejudice to compliance with legal regulations regarding the storage and transmission of data for the purpose of investigation, detection and prosecution of serious crimes, as well as other processing to which it is legally obliged, traffic, geographical location, profile and/or User usage data will be processed by the management of our website as necessary for the respective provision of the services of our website. Based on location, profile and/or usage, the User will have access, in particular, to specific functionalities of the services on our website, content suggestions and proximity information services.
Location information may also be recorded and forwarded to organisations with legal powers to receive emergency calls for the purpose of responding to incoming calls.
Personal, traffic, geographical location, profile and/or usage data is also processed for marketing purposes or for advertising offers of goods or services, if the respective owner has authorised this.
Where prior consent has been given by the User, this may be withdrawn at any time, without, however, the lawfulness of the processing carried out on the basis of the consent previously given being compromised. In relation to your personal data, please see below for your rights as a data subject and how you can exercise your rights as a data subject.
WHEN AND HOW DO WE COLLECT YOUR PERSONAL DATA?
Social Up, collects your personal data through its website using forms, ensuring, whenever necessary, the prior consent of the holder of the personal data. Some personal data is essential for the execution of the service and, in case of lack or insufficiency of the same, Social Up will not be able to provide the service in question.
If the owner of the personal data is not yet a user of our website, his or her personal data will only be processed when it is made available (e.g. by subscription to a newsletter service), at which point the rules of this Data Protection Policy will start to apply.
The personal data collected may be processed by computer in an automated or non-automated way, ensuring in all cases strict compliance with the legislation on the protection of personal data, being stored in specific databases created for this purpose and, under no circumstances, the data collected shall be used for purposes other than those for which they were collected or consent was given by the data subject.
TO WHOM IS PERSONAL DATA INTENDED?
Without prejudice to the Users, Social Up may communicate the User's personal data in order to comply with legal obligations, namely to police, judicial, fiscal and regulatory entities.
WHAT ARE THE PURPOSES OF THE PROCESSING OF PERSONAL DATA AND LEGAL BASES?
In general, the personal data collected on web pages is based on the need to carry out the management of users, management of the contractual relationship with clients, management of billing and dispatches, the provision of web page services, the adaptation of services to the needs and interests of the User, information and marketing actions, as well as the inclusion of users in lists/directories of subscribers to information transmission channels.
Specifically, on this website we use your personal data for the following purposes:
- User Management - to allow Users to interact on the website where a valid User profile is required (e.g. comment, rate, buy, subscribe, etc.);
- Client Management - to be able to provide you with the service you have contracted us for, to enable after-sales follow-up and to maintain two-way contact between client and service provider. For contacts, we will prioritize the use of the email indicated by the Customer but if necessary we will use alternative methods of communication that are public or provided by Customers, such as: telephone, integrated chat, social media chat and messaging applications;
- Invoice Management - to issue invoices after the purchase of services;
- After-sales support - to enable you to access after-sales services, provide a good experience and satisfaction after the purchase of services;
- Provision of the Newsletter Service - to inform the Subscriber about news and campaigns concerning Social Up and other information of general interest concerning news, campaigns concerning Social Up and other information of general interest concerning social media;
- Marketing - to inform you about campaigns, promotions, news about the activities of this website that may be of interest to you, to carry out market research, as well as other initiatives related to the Marketing area, if the User so authorises.
In addition, personal data may also be processed for the purpose of complying with legal obligations and for the investigation, detection and prosecution of serious crime.
Without prejudice to the information provided when the data was collected, the Social Up may also, as long as legally permissible, use the personal data provided by the data subject for other purposes, such as: recruitment, social intervention activities, sending complaints and suggestions, dissemination of institutional information and carrying out evaluation surveys.
Social Up is authorised to process the User's data following the consent given by the User.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
The length of time for which personal data is stored and retained will depend on the purpose for which the information is processed. There are legal requirements that personal data must be preserved for a minimum period of time. Whenever there is no specific legal requirement, the data will be stored and conserved only for the minimum period necessary for the pursuit of the purposes that motivated their collection or their subsequent processing, under the terms defined by law.
For Users who register on Social Up web pages, we also store the personal information they provide in their User profile. All Users can view, edit or delete their personal information at any time (except their User name) on their registered user panel. The website administrators may also consult such personal data and edit this information upon request by the personal data subject via Contact Form available for this purpose or through the e-mail address of [email protected], dedicated exclusively to issues related to the Personal Data Protection Policy.
WHAT ARE YOUR RIGHTS AS A TITULAR USER?
As owners of personal data, Users are guaranteed, at any time, the right to:
- Access, rectification, updating, limitation and elimination of your personal data (except for data that is indispensable to the provision of services that are duly identified in the Form as being mandatory or to comply with legal obligations to which the controller is subject);
- Opposition to the use of personal data for commercial purposes by Social Up;
- Cancellation of consent, without this compromising the legal form of the processing carried out pursuant to that consent;
- Transfer of data.
If you have an account on this website, you may request that we send you a file of your personal data that we hold about you including any data that you have provided to us.
The User may also request that we delete all personal data we hold about the User. This does not include any data that we are required to keep for administrative, legal or security purposes.
HOW CAN YOU EXERCISE YOUR RIGHTS AS A TITLEHOLDER?
Without prejudice to the provisions of personal data protection legislation, the data subject may edit his/her personal data directly in the registered user panel. Requests related to Personal Data should be executed through one of the following methods:
- Request for information using the Contact Form, dedicated exclusively to questions related to the Personal Data Protection Policy
- Written request, addressed to the Person Responsible or in charge of the personal data, through the Contact Form, as mentioned in the previous point;
- Request for Personal Data Treatment using the forms available for this purpose;
- E-mail [email protected], exclusively for receiving messages related to Personal Data Protection Policy issues, if this is more convenient for the User.
Social Up may promote actions to inform its Users of new services, particularly through email or any other electronic communications service, if the holder of the personal data has given their consent.
If the data subject no longer wishes to receive such communications, he or she may at any time withdraw his or her consent to the use of his or her data for marketing purposes by the means referred to above.
HOW CAN YOU COMPLAIN?
Without prejudice to the possibility of submitting complaints directly to Social Up, through the contacts provided for this purpose in the previous point, the User may complain directly to the Control Authority, which is the National Commission for Data Protection (CNPD), using for this purpose the contacts provided by this entity.
WHAT MEASURES HAVE BEEN ADOPTED BY THE WEBSITE TO ENSURE THE SECURITY OF YOUR PERSONAL DATA?
Social Up is committed to ensuring the protection of the security of the personal data provided to us, having approved and implemented strict rules in this area. Compliance with these rules is also an obligation for all those who legally access our website.
The concern and commitment that Social Up discloses in defence of the Users personal data, various security measures of a technical and organisational nature have been adopted in order to protect the personal data provided to us against unauthorised disclosure, unauthorised disclosure, loss, accidental loss, inappropriate use, alteration, unauthorised processing or access, as well as any other form of unlawful processing. Despite the meticulous implementation of such measures, the User should be aware that security measures are not insurmountable. Social Up is not responsible for the actions of other entities or persons who, vulnerable to these measures, access the aforementioned data and information.
On our website, personal data collection forms require encrypted web browser sessions and all personal data provided is stored securely on our systems Social Up which, in turn, are in a Datacentre, covered by all the physical and logical security measures that the management of the Social Up considered to be indispensable for the protection of Users personal data.
Regarding the security measures adopted by Social Up, we recommend that everyone who uses the Internet take additional security measures, for example: ensure that you use an up-to-date operating system and Internet browser, activate appropriate firewall, anti-virus and anti-spyware software, ensure the authenticity of the web pages you use on the Internet and avoid web pages with a questionable reputation.
HOW CAN YOU FIND OUT ABOUT ANY CHANGES TO THE PERSONAL DATA PROTECTION POLICY OF THIS WEBSITE?
Social Up reserves the right to update this Personal Data Protection Policy at any time, and will be communicated through the various Social Up communication channels.
COOKIES POLICY
WHAT ARE COOKIES?
Cookies are small software tags that are stored in files on the access equipment through the use of web browsers, usually only retaining information related to preferences and not used to personally identify users.
Cookies can store information, including identifying information (such as your name, home address, email address or telephone number). This information can only be stored if the User provides it, as the websites cannot gain access to information that the User has not provided and cannot access other files on the User's access equipment (PC, mobile and tablet).
WHAT ARE COOKIES USED FOR?
Cookies are used to help determine the usefulness, interest and number of uses of web pages, allowing for a faster and more intuitive experience, more efficient navigation and eliminating the need to repeatedly enter the same information. Cookies are also essential for the security and functionality of our User session system.
WHAT KIND OF COOKIES ARE THERE?
There are two groups of cookies according to how long they are stored:
- Permanent cookies - these are cookies that are stored in relation to the web browser in the access equipment and are used every time you make a new visit to our website. They are generally used to direct navigation to the user's interests, allowing a more personalised service to be provided;
- Session cookies - these are temporary cookies that remain in the cookie file of the web browser until you leave the web page, log out or clear the cookies. The information obtained by these cookies serves to analyse web traffic, allowing us to identify problems and provide a better browsing experience.
FOR WHAT PURPOSES DO WE USE COOKIES?
- Strictly necessary cookies - These allow navigation on the website and use of the applications, as well as access to secure areas of the website. Without these cookies, the services of our website can be provided at your request;
- Analytical cookies - These are used anonymously to create and analyse statistics in order to improve the functioning of the website;
- Functionality cookies - these store your preferences regarding the use of the website, so that you do not need to re-configure the website each time you visit;
- Third-party cookies - They measure the success of applications and the effectiveness of third-party advertising. They can also be used to personalise a widget with user data;
- Advertising Cookies - They direct advertising according to the interests of each user, in order to target advertising campaigns taking into account the user's tastes. They also limit the number of times the advertisement is viewed, helping to measure the effectiveness of advertising and the success of the website's organisation.
HOW CAN I MANAGE THE COOKIES IN THE BROWSER?
All web browsers allow the user to accept, refuse or delete cookies, and also to inform the user each time a cookie is received, by selecting the appropriate settings in the respective browser. The user can configure cookies in the options or preferences menu of their web browser.
The User may configure the cookie options and their management in the web browser settings or through third-party tools for this purpose. Please note that disabling cookies may prevent the functioning of our website, affecting, partially or totally, the navigation on the website.
To learn more about how you can manage cookies in your web browser see the information on Managing Cookies in the market web browsers:
HOW CAN YOU MANAGE YOUR COOKIE PREFERENCES ON THIS WEBSITE?
The user of the Social Up website can accept the use of cookies, through the Accept cookies button present on our web pages when you log in for the first time.
The user of our website may at any time change your Cookies preferences using the page provided for this purpose.
HOW DO WE MANAGE COOKIES?
We use cookies to retain information related to User usage preferences and do not use them to personally identify our Users. We only use cookies to store personally identifiable information with the explicit consent of the User.
If the User visits our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is rejected when the User closes the browser.
When the User logs in, we also set various cookies to save their login information and their screen display options. Login cookies last 2 days and screen options cookies last 365 days. If the User selects "Remember me", the login will last for 14 days. If the User logs out of their account, login cookies will be removed.
If the User edits or publishes an article, an additional cookie will be saved in their browser. This cookie does not include personal data and only indicates the post ID of the article that the User has just edited. It expires after 1 day.
When visitors leave comments on the website, we collect the data shown on the comment form, and also the visitor's IP address and the browser's User Agent string to help detect spam.
An anonymous string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The privacy policy for the Gravatar service is available in the official documentation. Once your comment has been approved, your profile picture will be visible to the public in the context of your comment.
HOW DO WE MANAGE MULTIMEDIA ITEMS?
If the User uploads images to the website, please do not upload images with incorporated location data (e.g.: EXIF, GPS) included. Please note that visitors to this website, may download and extract any location data from the images on this website.
HOW DO WE MANAGE THE CONTENT?
Articles on this website may include content (e.g. videos, images, articles, etc.). The content included from other websites, has the same characteristics as if the visitor had visited that other web page.
These websites may collect data about the User, use cookies, incorporate additional third party tracking and monitor your interaction with such content, including tracking your interaction with the content, this is if the User has an account and is logged into that website.
